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RETURNS

RETURN & EXCHANGE POLICY

Our returns policy is No Nonsense, Just like our items and Prices.

We want you to be completely satisfied with your purchase at Charming Chics.


If for some reason you are unsatisfied with your purchase please inform us about the problem or your decision to return the item/s to us within 7 days of receiving the item.

We will provide you with a return address. Simply return the unwanted item back to us within 14 days of delivery. Please ensure you retain all packaging and the item tags as well as  the invoice. Please note that  it  is your responsibility to ensure that the item is suitably packed and all parts of the item ie the lock and sash of the handbags etc are returned in a unused and resellable condition. 

We strongly advise you to use an insured service ie Royal mail signed for or my hermes similar service when returning an item to us. This is to cover any case of loss or damage in transit.

 Once we receive the items within 14 days we will process your refund.
(less P&P)

Incase of Free P&P a charge of £3.99 will be deducted from the refund.


If you would like to exchange the item for another, please write the exchange items information on the
invoice when you return the item/s to us.

PLEASE DO NOT POST ITEMS BACK TO THE POSTAL ADDRESS ON THE  WEBSITE
PLEASE EMAIL FOR THE RETURN ADDRESS


In case of any problems
please email customer support on contact@charmingchics.com
or call us on 0208 123 6919 between 10 to 4 Tuesday to Friday.



 
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